Melissa Ruby + Marc Jacobs

Melissa Australia can accept returns and exchanges within 30 days of your order, provided the shoes are returned at your cost to our Sydney warehouse unworn and in their original packaging. Please take care as if the shoes and packaging are not in sellable condition upon receipt, Melissa reserves the right to not issue a store credit.

You should also include your packing invoice which you would have received by email.

Please ship the returns to:

ATTN: Invenco Returns 

Address: Warehouse A, 2 Kookaburra Road North, Prestons NSW 2170

Our warehouse is set up to receive returns, but we cannot guarantee that all sizes will be available for an exchange at all times. Some styles sell out more quickly than others, and sometimes sizes become unavailable, as all our stock is limited.

Regarding exchanges, please see our policy at the link below:

https://melissashoes.com.au/policies/refund-policy

The best suggestion is if you see the shoe style and size you want to purchase online, don't delay in placing an order.

Your store credit will be processed in its usual time and once we receive the return and check it we will process the credit note immediately.

Melissa shoes can last a really long time depending on how well they are cared for and how often they are worn. We suggest cleaning them with a damp cloth and some mild soap.

As with most types of shoes, they should never be placed under the sun for long periods of time to avoid discolouration.

If you require more information, cleaning instructions can be found at the base of the shoebox it comes in.

If your Melissas are still wearable, we suggest donating them to Vinnies or a charity where they can be re-sold. If they are a little worse for wear, we suggest dropping them off in a Treadlightly box. For locations you can check here:

https://treadlightly.asga.com.au/collection-locations/