Refund policy

We want you to love your Melissa shoes — but if you need to return them, please read our policy below carefully. 💖

✅ Eligibility for Returns

You may return your item(s) within 14 days of the purchase date if they meet the following conditions:

• 👟 Unworn and in original condition

• 📦 Returned in the original Melissa shoe box, with the shoe bag included

Refunds will be processed as:

• 💳 A full refund (excluding shipping fees) to your original payment method
  OR

• 🛍️ Store credit for the returned item(s) (excluding shipping fees)

⚠️ Note: Items that are worn, damaged, or missing original packaging will not be accepted.

🔁 No Exchanges

We do not offer direct exchanges.
If you'd like a different size or style:

1. Submit a return request (if eligible)

2. Place a new order for the item you want

❌ Items purchased during limited-time sales cannot be exchanged for full-price products.

💸 Return Shipping Fee

• A flat $15 return shipping fee applies for Australian returns

• This will be deducted from your refund or store credit

• 🌍 International returns may be subject to different fees

Once your return is approved, we’ll email you a prepaid return label 📧

🛍️ Sale Items

• Some discounted items may not be eligible for return

• Items marked as “Final Sale” are non-returnable and non-refundable ❗

🎁 Gift Cards & Credit Notes

• Gift Cards, eGift Cards, and Credit Notes:

  • Cannot be refunded or exchanged for cash (unless faulty)

  • Are non-refundable once loaded with funds

📦 How to Submit a Return

1. Log in to your account using your email

2. Find and select the order you'd like to return

3. Submit a return request

Once approved, you’ll receive return instructions and your prepaid label via email ✉️
Or email us directly at melissa@h3otokyo.com with your order number to request a return.

🔍 Other Important Info

• Only purchases made via our official Melissa Australia website are eligible for return

• We are not responsible for returns from other retailers or third-party sellers

Melissa Australia reserves the right to decline returns if:

• Items show signs of wear or damage

• Original packaging is missing or in poor condition

• Items arrive soiled or damaged during return shipping

📆 Once our warehouse receives your return, please allow 5–7 business days for inspection and processing.

If you have any questions or need help, please contact us at: 📩 melissa@h3otokyo.com

Thank you for shopping with us! 💕