Once approved, you’ll receive return instructions and your prepaid label via email ✉️ Or email us directly at melissa@h3otokyo.com with your order number to request a return.
🔍 Other Important Info
Only purchases made via our official Melissa Australia website are eligible for return
We are not responsible for returns from other retailers or third-party sellers
Melissa Australia reserves the right to decline returns if:
Items show signs of wear or damage
Original packaging is missing or in poor condition
Items arrive soiled or damaged during return shipping
📆 Once our warehouse receives your return, please allow 5–7 business days for inspection and processing.
If you have any questions or need help, please contact us at: 📩 melissa@h3otokyo.com
Thank you for shopping with us! 💕
Please allow up to 3 business to hear back from our team. All our replies will reach you from melissa@h3otokyo.com so please ensure these emails do not go to your junk mail.
OUR STORY
Melissa was born out of disruption. We emerged in 1979 to transform plastic into classic, and classic into extraordinary.
The Aranha style, inspired by the footwear worn by French Riviera fishermen, was an immediate success and has become a symbol for generation after generation.
Our Philosophy
“Our story is yours. And in your story there is Melissa.“
Melissa is made of stories. Each person’s story with the brand is what makes it relevant. It is connecting with others and assimilating other points of view and ways of living that makes us both singular and plural at the same time.
SUSTAINABILITY
Melissa is art, fashion and design. But it is also sustainability.
We are cruelty-free. And 100% recyclable. Thanks to Melflex®, our very own PVC, every pair of Melissas is flexible, comfortable and resistant. We know that an extraordinary future is only possible if we are very responsible and take a stand.
Melissa was one of the first brands in the world to create collaborative collections
In 1983, we launched our first collaboration with the iconic Jean-Paul Gaultier, renowned for his eccentric and avant-garde designs. Our products, created with and carrying the signature of big names in fashion, art and design, are accessible to everybody. Take a look at our timeline and reminisce with us about our story.
Fits really good and it feels good when walking it doesn’t hurt my foot 🦶 at all. I thought It’ll be heavy since it’s a bit chunky but it’s not, it’s really light! Will buy more 😍